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iPad FAQ’s

The following information is current as of August 2014 and is subject to change.

What are you looking for?

  • General Questions
  • Digital Citizenship and Online Safety
  • iPad Use
  • Privileges and Responsibilities
  • iPad Apps
  • Communication
  • Problems
  • School-Issued iPad Use
  • iTunes Account


Why iPads, as opposed to laptops?
As our culture evolves technologically, we need tools that are mobile, compatible with many different environments, and able to be technologically upgraded at minimal cost. The iPad fits all of these requirements. Perhaps most importantly, there are numerous applications available for the iPad to aid and enrich learning.

Since its introduction in the spring of 2010, the iPad has emerged as one of the leading technology tools in education. After thoughtful consideration and investigation, we believe that the iPad is the best instrument to give each of our students access to the technology they will need in their 21st-century educations.

Do we need to provide our own iPad for the 1:1 program?
Yes, students are required to provide their own iPad for the 1:1 iPad program at Pacifica. Students will purchase their iPad in July/August before entering the school. Evening orientation and training events for parents and students are required as part of the back-to-school process. More information will be made available to current and prospective families throughout the school year.

Which version of the iPad should we purchase?
Pacifica always recommends purchasing the latest model of the iPad as students will use this device for their four years of high school. To learn more about current model iPads please visit Apples website at: www.apple.com/ipad

Does the school plan to use digital books next year?
Pacifica faculty and administration are continually reviewing available digital textbooks throughout the school year. While many  publishers are developing textbooks for use with the iPad, not all of our course materials are currently available in digital format. We expect to use both digital and printed textbooks that are best aligned with the school’s curriculum and learning outcomes. We hope to move to digital formats as soon as the best materials are available, specifically in mathematics, science, humanities, and foreign language. Nonetheless, Pacifica wants to always maintain a balance of traditional and digital books.

Will there be an additional fee for the iPad program?
The infrastructure for the 1:1 iPad program (and Connected Learning) was initially funded by a private donations. Ongoing iPad costs and technology infrastructure will be provided through the annual Student Fee and budgetary expenses. Any additional accessories, such as a personal keyboard or stylus, will be the responsibility of the family.

Will my student still need a computer at home?
The iPad is not a complete replacement for the traditional computer, but rather it is a mobile device that offers students a completely new learning experience. Students may feel more comfortable completing some assignments, particularly those involving extensive use of a keyboard, on a computer, but a home computer will not be necessary to complete assigned work.

Do I need to have wireless Internet service at home for this device to work?
No. One of the advantages of the iPad is that it has sufficient memory to store textbooks and other materials required for homework, making it unnecessary to have Internet access at home. Naturally, an available connection at home will enable a student to use his/her iPad for Internet research, accessing files stored in the Cloud, and to complete some assignments. The school provides secured and filtered Internet access on campus. The iPads may not have cellular connection capability.

Who owns these iPads—the students or the school? What happens if my child breaks or loses his or her iPad?
As the school uses a completely Bring Your Own Device (BYOD) model for technology ownership the iPad is always considered the sole possession of the student.  If the iPad is broken or lost the family will need to have it repaired or replaced.  Check your insurance policy for more details.

Will students keep the iPads when they graduate?
Yes, the device is owned by the student and the family. 


What about digital literacy and citizenship?
We are currently creating a curriculum for this component of Connected Learning. More information will be forthcoming.

How will a student’s safety online be ensured?
We use Meraki’s cloud networking and mobile device management software (MDM) to manage and control all devices in our system as well as our wireless network. We also provide CIPA-compliant web filtering. Additionally, our students’ online behavior will be governed by Pacifica’s Technology Authorized Use Policy, which is communicated to all students and parents during enrollment and again at orientation in August. 

Internet safety and application management
Through our Meraki MDM, we have created various levels of security. Every iPad is set up with a Pacifica global security and safety settings. Parents may be able to request additional security settings and application restrictions. (For example, parents can opt to block all gaming applications and the iPad’s camera). For additional iPad management, the parent can use Apple’s built in parental control settings.

Can I, as a parent, control what apps my child installs?
Yes, there is a way to setup parental control for loading apps and making any changes to the iPad. This will be discussed during parent education events. We will also have resources online that will help you set this up.


What are the expectations for student use of the iPads?
Students are expected to bring the devices to school each day, fully charged, and to have them ready for use in class just as they would any other required material. As a technology device, the iPad falls under the Acceptable Use Policy articulated in the Student/Parent Handbook.  A Connected Learning program agreement and Technology Use Policy will be provided during the enrollment process each year.

Will students be able to take the iPad home?
Absolutely. Not only can students take the iPad home, they are expected to take it home each night. The iPad will be used not only for in-class work, but also for homework assignments. Many assignments may be unique to the iPad experience and cannot be replicated on any other device.

Can I use my iPad in any class?
Yes, you may use your iPad in any class, as directed by or with permission from the teacher. Teachers have discretion about when iPads can be used in class and students must adhere to their direction.

It is up to each member of the Pacifica faculty to determine how to incorporate the iPads into his or her curriculum. All faculty have participated in an initial iPad orientation and will receive additional training on the countless roles the iPad can play in their classrooms, but each instructor has discretion over the ways in which they will implement the iPad.

Can I use my iPad at other times at school?
In accordance with the handbook, your iPad is treated like any other electronic device, so it can be used prior to the first period, during lunch, and after school. This school policy is reviewed annually to ensure that it is inline with school culture and policy.

Will my iPad be able to connect to the wireless network at school?
Yes, the network configurations will be pre-loaded with the wireless password, so it cannot be given to others or put on other wireless devices.

Will I get training on the use of the iPad?
Students will get training at the mandatory iPad orientation and will be instructed further in its use by their teachers.

Will Pacifica supply my child with any iPad accessories, such as a protective case or an external keyboard?
No, the school will not provide any iPad accessories. However the school will provide all digital curriculum materials, applications, and digital textbooks required for their classwork and various programs.

What training and/or support will my child receive?
During orientation, students will receive training on appropriate use and technical capabilities, along with their iPads. Students will be supported by our administration, faculty, Technology Coordinators, and our two student technology prefects –who serve on the Student Prefect Board.

Where can I learn more about my iPad?
You can always learn more bout your iPad on Apple’s website at www.apple.com/ipad/


Am I responsible for what’s on the iPad?
Yes. Not only do you have to have the applications that have been requested that you install, but the nature of any media on your iPad is subject to school policies. Profanity, indecency, or malicious media, for example, will not be tolerated. Please refer to the Parent/Student Handbook and the school’s technology use policy with questions.

May a staff or faculty member check my iPad at any time, without warning?
All student iPads, regardless of ownership, are subject to inspection at any time while on campus.

Can I have music on my iPad?
Yes, you certainly may! However, during class time, unless specified otherwise by your teacher, your iPad is to be on mute.

What about wallpaper?
You may have any appropriate wallpaper, both on the lock screen and the home screen. However, you will be required to have your name (easily seen) on the lock screen so that if someone finds your iPad it can easily be identified as yours.

Can I watch videos on my iPad?
Not on school grounds. Wireless access is a privilege shared among all members of the Pacifica community; please do not abuse it by downloading non-school apps or streaming video on school property.

When am I allowed to play games?
No games are to be played during school hours (on school grounds) unless specifically allowed by your teacher.

What happens if I am caught playing a game when I am not supposed to be playing games?
Using your iPad in an inappropriate manner will be handled according to the disciplinary procedures outlined in the Parent/Student Handbook.

When am I allowed to use social media and email?
Social media is to be treated the same as gaming—never during class time unless specifically instructed to do by the teacher. However, checking your Pacifica email may be essential for instructional purposes. The teacher will monitor email use for appropriateness.

What happens if I am caught using social media or email when I am not permitted to do so?
Using your iPad in an inappropriate manner will be handled according to the disciplinary procedures outlined in the Parent/Student Handbook.

Do these same rules and expectations apply to school-sponsored trips?
Yes. Pacifica is an intentional community and electronic devices can limit community-building opportunities on school trips, travel to athletic competitions, etc. The iPad is to be primarily used for educational purposes on campus and at school-sponsored functions.


Do we pay for apps for the iPad?
There are certain apps which are required, the cost for which is covered by the Student Fee. Those apps will be purchased through Pacifica in order to take advantage of the volume discount program. Once students pay their fee, they will be issued vouchers to allow them to download the required apps or the school’s MDM will push the app directly to the student’s iPad.

How do I get other apps?
You will download all apps from your own iTunes account. If you do not have an iTunes account, you will be required to create one at the iPad orientation.

What about updates?
All students will be responsible to update all apps they have downloaded.

Can I download any app at any time?
You can download any app, just not at any time. Wireless access is a privilege shared among all members of the Pacifica community; please do not abuse it by downloading non-school apps or streaming video on school property. However, you may download apps at home. If you have an inappropriate app on your iPad, you will be required to remove it.

Parents, please see the iTunes section to learn more on how to limit application purchases.


Will the school assign me a Pacifica email address to use for the iPad?
Yes, every student is assigned an official @pacificaoc.org email address to be used for accessing collaborative documents and digital curriculum and for communicating with your teacher. We recommend that a student’s school email address is set as the user name when creating their Apple ID. Please see the iTunes account information for more details.

Do I have to use my school-assigned email?
Yes, but you are not limited to your school-assigned email. Your iPad can have multiple email accounts.


What happens if I’ve forgotten my iPad at home?
You will need to share with someone for the day. A forgotten iPad is not an excuse for not turning in assignments. It is your responsibility to bring your iPad to school every day, fully charged. Teachers may reduce your participation/preparedness grade for not having your iPad.

What happens if my battery is low, or dead?
You will need to share with someone for the day. An uncharged iPad is not an excuse for turning in an assignment late. It is your responsibility to keep your iPad charged.  Teachers may reduce your participation/preparedness grade for not having charged your iPad. 

What happens if I use up all my memory?
You should not use the iPad for permanent storage, but rather as a temporary storage space for whatever projects you’re working on at the time. Finished projects should be stored somewhere else, such as your home computer. The iPad is an educational tool first. If a device runs short of memory, the student must remove personal data that may be stored on the device (e.g., music, pictures, and movies).

What if my home computer doesn’t have Keynote and Pages? How can I work on my assignments?
Keynote and pages is accessible on any web-browser through the students iCloud account. You can log into iCloud at www.icloud.com

What if my iPad gets stolen, lost, or damaged?
As the owner of the iPad, you are responsible for replacing it.


Do I have to use a case?
Yes, you have to use a protective case at all times. Students should not use the iPad without a case. Students should purchase cases that protect all four corners of the iPad.

What do I do if my iPad gets damaged?
Pacifica strongly recommends that families purchase insurance for their student’s iPad. If the iPad is damaged insurance will help to quickly, and with little to no cost, replace the device.

What if my iPad gets lost or stolen?
You will need to pay an insurance fee to replace the iPad from your provider. 

What do I do if my iPad isn’t working correctly?
Contact a teacher Technology Coordinator first. If the Technology Coordinator is unable to resolve the issue than the iPad should be taken in for service- covered under the iPad’s insurance policy.  iPads that are under warranty can be quickly replaced (typically in three days) with another properly-functioning iPad.

Can I change the name (as seen in settings) of my iPad?
No. If you accidentally change the name of your iPad, you should change it back to read as the student’s legal name.

Can I turn off Location Services (in Settings) on my  iPad?
This is not recommended! This is to protect you from losses. If your iPad is lost, we can find it using the Find My Device service, but Location Services must be turned on for this to work!

Can I jailbreak my iPad?
No. Never. If you do so, you are liable to replace the iPad or return it to its original condition.


Will I need to create a new iTunes account for my child to use with the iPad?
While an iTunes account will be required with the iPad, it does not have to be a new account. Any existing iTunes account can be configured on the iPad. It is even possible to have more than one iPad attached to the same iTunes account and still be able to have different configurations on each iPad. If you are creating a new iTunes account for your child, please use their Pacifica-issued email as the user id.

I understand that students will need access to an iTunes account to use with the iPad. Do iTunes accounts require a credit card? How will I keep my student from charging iTunes purchases without my permission?

There are a few ways to deal with this issue. First, it is entirely possible to set up an iTunes account that does not have a credit card attached to it. In order to make any purchases, you would need to first purchase and add an iTunes gift card to the account. Once the gift card amount has been used, no further purchases can be made until another gift card is added.

Another way to control this is to not give your student the password to their iTunes account. When purchasing from iTunes, a password is almost always required. If the student does not have the password, they will need your input to make a purchase.